DE-CODA SIGN Support

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Need support using DE-CODA SIGN? Search for the topic you are interested in and read our team's guidance.

FAQ

Answers by topic

Choose a category and open the relevant question.

Getting started

Account and access

Documents and workflows

Signing and recipients

Security & compliance

Archiving and retention

Plans & billing

Technical help

Migration from signature cards

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Fast answers. Clear guidance.Personal help.

Answers by topic

Getting started

How do I start my first signing process?

Which signature level should I choose?

When is a qualified electronic signature (QES) required?

Can I try DE-CODA SIGN first?

Do I need to install software?

Account and access

Do recipients need an account?

How do I manage team access?

How do I reset my password?

Can I add more users?

What happens when an employee leaves the company?

Documents and workflows

Can I reuse a workflow?

Can I edit a sent document?

Can I send several documents in one process?

Can I send reminders to recipients?

How do I cancel an active process?

Signing and recipients

Can several people sign?

Where are completed documents?

Can a recipient decline to sign?

Can recipients sign on a smartphone?

How does identity verification for QES work?

Security & compliance

What is the difference between SES, AES and QES?

Where is data processed?

Is DE-CODA SIGN eIDAS-compliant?

How is the integrity of signed documents evidenced?

Archiving and retention

How long are documents stored?

Can I download signed documents?

What is the difference between document storage and the long-term archive?

Plans & billing

Can I change my plan?

Is there a trial?

Which billing periods are available?

Will I receive an invoice?

How do I get an Enterprise quote?

Technical help

Which file formats are supported?

What if an invitation does not arrive?

Which browsers are supported?

Is there an API?

Migration from signature cards

What happens to my existing signature card?

How do I plan migration?

Do I need a card reader for DE-CODA SIGN?

Contact the DE-CODA Team

Fast answers. Clear guidance.
Personal help.