EUDI Wallet Architecture ComplianceREADY

Retail & services

Electronic Signatures for Retail and Services

Sign contracts and confirmations online or directly at the service desk.

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Overview

Remote signing and in-person devices create a connected process for customer-facing services.

Use Cases

Typical Scenarios in Retail & Service Counters

Seamless customer-facing signature flows at POS or on the go:

  • Instant consumer financing and installment contracts via signature pads
  • Paperless transport documents and delivery receipts at handover
  • Loyalty cards, privacy consents, and membership agreements
  • Remote supplier agreements and recurring vendor contracts
01

At the service desk

Display, review and sign documents with a pen-based interaction.

  • Clear customer guidance
  • Signature pads
  • Direct document handover
02

From any location

Signers receive a guided digital process.

  • Workflow invitation
  • Multiple participants
  • Visible status
03

Aligned with the transaction

Trust level depends on risk and legal context.

  • SES, AES or QES
  • Identity requirement
  • Completion evidence
04

Orders, returns and loyalty cards

Customers sign bespoke orders and returns on the tablet; loyalty card activations and service-desk check-ins can be handled through self-identification at the kiosk.

  • Paperless orders and returns
  • Loyalty card activation
  • Relief for service staff
05

Telecommunications

Operators integrate signature pads into self-service kiosks so contracts are activated faster, with the biometric signature as robust proof of consent.

  • Faster contract activation
  • Biometric proof of consent
  • Kiosk integration

See the customer workflow

Experience remote and in-person signing in a demo.

Book a demo